Retail & luxury Goods: optimize quality & performance

In a fast-moving, high-pressure market, companies cannot afford to overlook any way of improving quality and performance. Litvin Muir helps you identify and seize those opportunities in every area of the business.

Fresh thinking to transform performance

Companies in the retail and luxury goods sector have withstood major changes to remain profitable, or in business. But the pressures from global competition, e-commerce, and customers’ omnichannel demands are not decreasing. Only margins are.

Rooting out inefficiencies and optimizing performance is crucial across the business – from internal processes to the supply chain, from staff engagement to resourcing innovation.

Litvin Muir consultants bring not only their experience and insight in the sector but also fresh thinking and expertise. It’s a combination that achieves measurable results and transforms the performance of our clients. We help you accelerate growth and anticipate future challenges.

Elimination of inefficient processes and optimizing performance at all levels is crucial for luxury sector companies to thrive :

  1. Internal processes
  2. Supply Chain
  3. Personal engagement
  4. Innovation
Luxury Good Industry Challenges

A holistic approach

We are experts in people performance, operational efficiency, and managing innovation and finance.

Our track record – in countries across the globe, where our consultants work for clients across numerous sectors – shows that our holistic approach creates value.

Our teams combine specialist skills in procurement and lean methodologies, HR and finance, data science and analytics. By understanding the needs and inter-dependence of different areas of the organization, they see the bigger picture. So the solutions we devise release greater value than the sum of the gains that might be achieved from separate improvements.

At Litvin Muir we deal in results, not reports. So we are willing to share risks and rewards with our clients.

Anticipating threats and opportunities

What are the most pressing challenges facing the sector, and how can we help?

Our experience has taught us that no two organizations are the same. The best outcomes come from tailored solutions. And they draw on the expertise and skills we have refined in the real world as we resolve recurring problems. Here are a few examples:

Managing innovation

Enhancing the customer experience online and in-store is a priority in the world of retail.

A wave of new technologies – including artificial intelligence, augmented reality and personalized, predictive marketing – are being applied and more are emerging. The learning curve is steep. We help clients set their strategies and manage innovation. Where they have technical in-house expertise, we use our data and experience to benchmark progress. Where they don’t yet have those internal resources, we match retailers with the right technical partners.

Many companies do not realize that improving products, processes or software can qualify as research and development (R&D). E-commerce sites, custom apps, self-serve kiosks, customer data analytics, inventory management systems, and data security are just some of the examples.

Securing relief through under-used, complex government R&D schemes not only offsets costs. It helps fund further investment in innovation, increasing competitive advantage.

Streamlining tax costs

Tax is a burden on any business. The complexity posed by multiple taxes – from real estate to sales tax, environmental and energy to local and sector taxes – makes it harder to manage that burden.

However, as with other costs in operations or procurement, increasing tax efficiency can unlock savings and drive competitive advantage.

For years, we have been helping companies reduce their tax costs and increase profitability.

Our tax specialists work within multidisciplinary teams across multiple jurisdictions to analyze your position and identify opportunities to reduce liabilities, recover tax and maximize credits. Litvin Muir services range from the recovery of VAT from tax authorities in more than 50 countries – and an online management tool for VAT – to the optimization of tariffs on imported goods.


Digitalization of the supply chain and customer information is generating unprecedented volumes of data. Exploiting that data to its full potential is a new challenge. It requires lean and smart solutions.

Our teams include experts in Lean Six Sigma and data science that streamline processes and unlock the value in data – for example, through digital and predictive tools to optimize stock control or logistics.

Empowering people

Retail depends on people and processes. If not fit for purpose, systems can – for example – divert sales staff from the shop floor to admin, detracting from customer service. Employees need to be fully engaged and committed to their store’s service culture.

Using our unique approach and extensive HR expertise, Litvin Muir ensures that people and procedures are attuned to each other and the goals of the business.

We also invest in your human capital by enhancing people’s commitment, quality of life at work, change management and employee health and wellbeing. We are transforming HR management with our focus on ROI, digitalization, and compliance.

Procurement and supply chain

Increasing integration with the supply chain drives sustainable value from strategic contracts. But investment in technology to achieve this will be wasted if supplier relationships and contracts are not properly managed. We design robust systems that help you secure ongoing value for money.

Supply chain transformation often yields service improvement as well as savings. These can occur within any link in the chain. For one retail organization, optimizing outbound product distribution saved 25% in transport costs while expanding delivery options for customers.

Indirect costs

Retailers are experts at managing the costs of what they buy and sell. But indirect costs may be neglected. Control can be fragmented across various sites, departments and functions; and the long tail of low-value purchases tends to fall under the radar of preoccupied procurement teams. That means as much as 20% of spending is not getting the attention it deserves.

Litvin Muir’s spend analytics can provide a clear view of all spending, direct and indirect. Then we identify savings opportunities against our industry benchmarks. The impact on the bottom line can be truly valuable.

For a North American retailer with 120 stores, standardizing and modernizing telecoms services saved up to $200,000 per year.